The patient you didn't answer is calling the next clinic.
Every missed call gets a friendly WhatsApp or SMS within a minute and a place in a ranked callback list, so a busy hour at the front desk doesn't cost you new patients.
- Keeps your existing number
- Live in under a week
- Cheapest way to start
Four steps, no new phone system
Forward on no-answer
Calls you don't pick up, or that arrive while the line is busy, forward to a virtual number from a licensed provider. Patients still dial your usual number.
Instant text-back
Within about a minute the caller gets a WhatsApp (India) or SMS (US) from your clinic with a booking link and an easy way to reply.
Ranked callback list
Each missed call lands in your Google Sheet and dashboard, with new-patient enquiries and repeat callers first.
Daily summary
Every evening the doctor gets a short summary: missed, replied, booked, and still waiting.
About the Missed Call Manager
How does it catch missed calls on our existing number?
We set up call forwarding on your line so that calls you don't answer, or that come in while you're busy, go to a virtual number. That number logs the call and triggers the text-back. Most mobile and business lines support this; some landlines need your telecom provider to switch it on.
What does the patient receive?
Within about a minute: 'Sorry we missed your call at [Clinic]. Reply here to book, or tap to choose a time.' In India this goes on WhatsApp, using a Meta-approved template; in the US it goes by SMS.
Can the AI call them back instead?
Yes, if you also have the AI Receptionist. Otherwise the callback list is ranked for your staff, with new-patient enquiries first.
Does it work after hours?
Yes. After-hours callers get the text-back and a booking link, and they appear at the top of the next morning's callback list.